FREE ESSAY ON TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

I feel it's important to learn about the subject of total quality management (TQM) when
dealing with operations management. Total Quality Management and continuous improvement
put tremendous emphasize on the importance of empowering employees within an
organization. When managers give employees certain freedom such as to think and take
action on given situations, this act gives employees a sense of power which will make
them feel closer to an organization. With empowerment, managers must also accept new
responsibilities emerging from implementing this new approach. Organizations have to
realize by allowing employees to take corrective action when customers are satisfied,
this will lead to improvement in customer service, speedy business transactions, and
possibly increases in quality of products. On the other hand, problems can arise if
manager fail to combine technical skills with personal skills to manage their human
resources. Unproductive decisions, lack of communications, and legal actions are some
problems relating to TQM and empowering employees. But to make decision you have to
understand there are potential of making errors. The best way to overcome such problems
is with a concise training procedure. Each employee that is given responsibility should
be properly trained to make such decisions. If an employee
does not have knowledge to make proper decision, the organization could have some
problems. If employees are properly trained, empowering employee can be a cost effective
tool for an organization. The positives of empowering employees and the TQM process
clearly outweigh its negatives.